Customized Speaking

Your attendees will experience an industry lecture while they learn in a humorous environment. These classes are always on topic, innovative and our speakers are easy to work with. If you need new ideas for topics or customization based on your particular group, we have them, and we love to customize based on your needs. Our topics are always exciting and full of cutting edge materials.

I would like to endorse Laci Phillips for any practice or organization looking to improve. She has spoken at the Hinman Dental Meeting many times. She is enthusiastic, informative and dynamic as a speaker and practice coach. I believe our Hinman attendees leave her courses having learned a great deal from Laci.

Eddie Pafford | 2011 Hinman General Chairman

Speaking Topics

Communication, Coding, and Collections: The Building Blocks of a Patient-driven, profitable practice.

Dental insurance is a mixed blessing. It can attract patients to the office and encourage preventive care. It can also derail treatment option discussions due to patient financial concerns.

Communication, proper coding, and above-average collections are the backbone of your practice’s financial health. There is a proven system that can make the process simpler and easier. In this interactive, high-energy course designed for the entire team, Laci Phillips reveals how to redesign patient advocacy, care, and communication around the Patient Life Cycle.

This high-touch system provides reliable, repeatable actions and tools that empower the full team. Laci covers a full range of communication protocols that enhance treatment acceptance. Discover verbal and written guidelines, key elements of an exceptional handoff and other patient flow enhancements. Explore clinical practices including photos, x-rays, charting, diagnosing and treatment planning strategies. Gain tips for maximizing your practice management software with efficiencies for both your business and clinical team.

Systems, Teams, and Technology: Creating Balance-Driven Success in Your Practice

Building a thriving dental practice can be challenging. Does your team’s productivity, efficiency, and camaraderie match your vision?

Leadership is both an art and a science: Designing a precise balance of standard operating procedures that work, hiring and training a dream team, and leveraging the technology that creates patient-centered clinical capabilities. But where and how do we begin?

This interactive, hard-hitting presentation is ideal for both emerging and established practice leaders and presents the system that is the engine of a thriving modern practice. These three integral components (systems, teams, and technology) work together to create financial success and personal fulfillment. Ensure your technology provides exceptional patient care and practice profitability.

Join us and examine best practices and systems. Illuminate your path to greater team satisfaction. Ensure your technology provides exceptional patient care and practice profitability.

Creating Leaders in your Practice: Key Systems to Building a Perfect Team

A dream team starts with visionary leadership and is built on a solid foundation: Systems, structure, communication, and the never-ending pursuit of excellence.

Designed for the whole team, this interactive, resource-rich course covers critical systems every dental practice needs for developing leaders. Identify critical hiring protocols, learn how to keep the right people in the right roles, and what should happen when you discover it’s just not a good fit.

The answer to every frustration in business is a system—including “people problems.” Systems organize our world; they also support leaders in developing and retaining a high-functioning, self-directed team.

Your Practice Through the Patient’s Eyes: It’s Never Just About Dentistry

Noticing a decline in practice production and profit? Needing to attract and retain more patients, but just not sure what you need to do differently?

Between social media, your website, online reviews and word of mouth, most potential patients have an expectation of your practice before their first visit. Is your practice living up to those expectations?

Put on a different pair of glasses and see things from a new perspective. Uncover the unseen gaps in your practice that patients notice—sometimes at an unconscious level. Gain an action plan to identify the tangible and intangible details to evaluate. Leave with renewed vigor, excited to make the changes which will generate raving fans and increase production.

Constantly Plugged In: Desperately Seeking Balance

Are you seeing and feeling the effects of chronic connection?

Technology is everywhere today, demanding our attention. Ever on alert for the next ping, chirp, or tweet, today’s constantly connected nervous systems are in a 24/7 state of high alert. Technology designed to help us be more productive – if not used effectively – can be counter-productive.

Discover practical resources and gain skill-based techniques for disconnecting, establishing a peaceful balance, and maximizing productivity through technology. Learn how to get the most from your practice management and email systems. Examine powerful practices for tapping into your core. Sit back, take a breath, unplug, and rediscover the art of focused calm.

Living a Ruby Red Life: Reclaim and Leverage Your Talents, Skills, and purpose

Did your dreams get lost somewhere along the way?

As we work to build a life as responsible adults, we tend to set aside our passions and interests until we feel that a piece of us is missing or stagnated. Similarly, we can lose the passion and purpose we once had for dentistry. You or a team member may have the ability to play a bigger role in the practice, yet you’re not sure how best to reclaim that passion for dentistry and/or life.

Ease on down the yellow brick road with Laci Phillips to reclaim and leverage your talents, skills and purpose into a more fulfilling career and life. Explore what self-directed leaders can do to reignite passion and drive in the team, including identifying the gifts and abilities that may be overlooked. Discover simple steps for empowering others and enabling a mindset that attracts one’s best life. Click your heels, renew your purpose, and reclaim a place you’ve thought you could only dream about. There’s no place like home.

“What can a meeting planner say about Laci Phillips? After working with Laci since 2015, I can say she is that rare blend of knowledge and humor that fills rooms with attendees, challenging them to look at new concepts and leaving them with ideas to employ in the office tomorrow. She is organized, bright, fun and, from the planner’s standpoint, cooperative and ready to put new ideas to work. I hope that Laci will continue to fill rooms at Midwinter for years to come.”

—Ted Borris, DDS | Scientific Program Director, Chicago Dental Society

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