Customized Speaking

Your attendees will experience an industry lecture while they learn in a humorous environment. These classes are always on topic, innovative and our speakers are easy to work with. If you need new ideas for topics or customization based on your particular group, we have them, and we love to customize based on your needs. Our topics are always exciting and full of cutting edge materials.

I would like to endorse Laci Phillips for any practice or organization looking to improve. She has spoken at the Hinman Dental Meeting many times. She is enthusiastic, informative and dynamic as a speaker and practice coach. I believe our Hinman attendees leave her courses having learned a great deal from Laci.

Eddie Pafford | 2011 Hinman General Chairman

Speaking Topics

Can’t We All Just Get Along?! The Art of Communication

Have you ever been misunderstood? Ever thought “If could just find the right words…” In today’s society communicating well with other humans could be the difference between confusion and clarity, anxiety and peace, success and disappointment. Break out of your silence and hesitation and join the conversation. We will  recognize different communication styles, practice verbal skills, and discover how role playing difficult conversations can actually be fun for your team! Because it doesn’t have to be a conflict, it just has to be a conversation.

In this interactive, high-energy course designed for the entire team, Laci reveals how to redesign patient advocacy, care, and communication around the Patient Life Cycle.

This high-touch system provides reliable, repeatable actions and tools that empower the full team. Laci covers a full range of communication protocols that enhance treatment acceptance. Discover verbal and written guidelines, key elements of an exceptional handoff and other patient flow enhancements.

Constantly Plugged In and Desparately Seeking Balance

Are you seeing and feeling the effects of chronic connection?

Technology is everywhere today, demanding our attention. Ever on alert for the next ping, chirp, or tweet, today’s constantly connected nervous systems are in a 24/7 state of high alert. Technology designed to help us be more productive – if not used effectively – can be counter-productive.

Discover practical resources and gain skill-based techniques for disconnecting, establishing a peaceful balance, and maximizing productivity through technology. Learn how to get the most from your practice management and email systems. Examine powerful practices for tapping into your core. Sit back, take a breath, unplug, and rediscover the art of focused calm.

Death By Meetings! CPR for Collaboration

Do you look forward to your team meeting day? Do your meetings include collaboration, information exchange, action items and project development?

Are your meetings organized, educational and fun? If you answered no to any of these questions, this is the class for you! Team meetings are a key to your success and to your team cohesiveness. We will discuss which team meetings you should be having, when and who is involved. We will discuss agendas, action items, project leads and following up to ensure meetings are successful. And of course, we will bring the fun to these with leadership tools. It’s time to breathe life back into your team meetings.


Metrics & Goals~The Numbers Start The Story

Dentistry is a business, and we want you to be a great business owner. Key Performance Indicators (KPI’s) are the numbers we use to measure our business success.

These key numbers tell us how we are performing and how successful we are as a team. We will examine these numbers, learn how to find them and how to interpret them. Having the ability to pull and examine these numbers are just the start of the story. You can easily identify the good and the bad numbers, but what is next? Understanding the rest of the story is key to your success. Join us as we examine getting the numbers, interpreting the numbers and ultimately affecting change and building success in your practice.

The Trifecta: Leader + Winning Playbook + Dream Team=Success!

Success is built on a solid foundation: Visionary Leadership plus Organized Systems and a Self-directed Team

Designed for the doctor and the entire team, this interactive, resource-rich course covers critical systems every dental practice needs for developing success. We will discuss great leadership, where it starts and how to spread it through your team. We will work through comprehensive list of systems that are needed and how to organize them in one place. Systems organize our world; they also support leaders in developing and retaining a high-functioning, self-directed team. You bring the leaders and your team, we will help you build your playbook!


Your Patients Expectations; Ditch The Rose Colored Glasses

Have you noticed a decline in practice production, profits and patient retention? Is team morale down, and you are just as tired?

Between social media, your website, online reviews and word of mouth, most potential patients have an expectation of your practice before their first visit. Is your practice living up to those expectations? Do you see new patients once, but notice they are not accepting treatment and not returning to your practice?

It is time to put on a different pair of glasses and see things from a new perspective, the patients perspective. Uncover the unseen gaps in your practice that patients notice—sometimes at an unconscious level. Gain an action plan to identify the tangible and intangible details to evaluate. Leave with renewed vigor, excited to make the changes which will generate raving fans and increase production and success in your practice.

“What can a meeting planner say about Laci Phillips? After working with Laci since 2015, I can say she is that rare blend of knowledge and humor that fills rooms with attendees, challenging them to look at new concepts and leaving them with ideas to employ in the office tomorrow. She is organized, bright, fun and, from the planner’s standpoint, cooperative and ready to put new ideas to work. I hope that Laci will continue to fill rooms at Midwinter for years to come.”

—Ted Borris, DDS | Scientific Program Director, Chicago Dental Society

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