“My practice has worked with Adele for 9 years. Adele has provided excellent coaching and given us a lot of great advice! As the office manager, learning and understanding our monthly numbers has been invaluable. We were very excited to move into a brand new office in November 2010, but with our move came the expected jitters and concerns about our financial stability. Adele addressed those concerns by training me how to monitor our monthly numbers. Each month our team has a meeting to discuss our monthly production and goals, accounts receivable and aging, new patient and existing patient case acceptance and unfilled hours. This information shows us our strengths and weaknesses clearly. The meetings are a time for the team to celebrate our strengths, discuss any weaknesses and then create an action plan to address any weakness, ensuring we continue to thrive. This knowledge is priceless! Our entire team is able to keep our focus on patient care because we no longer have to worry if the practice is financially secure or if we are doing enough to remain successful…the numbers don’t lie!”
—Anjie, Office Manager