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Posts by Laci Phillips

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Laci Phillips
16 posts
http://practicedynamics.net
I discovered at an early age my true passion for speaking and entertaining audiences. As a founding partner at Practice Dynamics I am able to combine my knowledge of dentistry with my passion for teams to deliver customized coaching, workshops and speaking events throughout the country. I began my road to coaching as a chairside assistant while going to college to pursue a dream of one day having my own talk show. While working my way to the business side of dentistry, I was fortunate to learn from top industry professionals. The experience gained on this journey gives the unique insight into the technology and business side of dentistry. The excitement of working in high tech offices, as well as, high-end cosmetic practices has instilled in the passion and the knowledge to coach dental teams on their road to excellence.
Practice Dynamics

4 Steps to Efficient Team Management

Laci Phillips
CoVid has changed so much in our world and our team is no exception. Team management seems to be more troubling now than ever before.  Ensuring you have the right people on board, trained effectively, and sharing your vision is a process and one we may not have a lot of time for. However, if…
Practice Dynamics

Let’s Analyze Your Fees

Laci Phillips
Talking about your fees is difficult enough, so we can imagine it is very difficult to consider raising them and explaining that increase to your team and your patients. When is the right time to analyze your fees for an increase? If you are like most dentists, you don’t routinely increase your fees and it…
Practice Dynamics

Happy New Year Hygiene Team! How Are You Performing?

Laci Phillips
January brings about the New! New year, new goals, new metrics. And that is exactly how we are starting our new year, with metrics and analysis for our clients. One of our favorite categories to track is Hygiene. And since your hygiene department contributes to the overall production of your office, it is important that…
Practice Dynamics

DiSC: Learning about Yourself, Your Team and Your Patients

Laci Phillips
This year we practiced social distancing.  What did you miss most?  I could list several things but one that stands out is the simple evening out to dinner.  Meeting new people and interacting with new friends.  I have always been a student of communication and love learning new things. Have you ever wondered why some…
Practice Dynamics

Wow Wednesdays

Laci Phillips
If you have ever worked with a real estate agent or talked with one, you have probably heard them say it’s all about Location, Location Location. We have one of those terms in our industry as well. It is Document, Document Document. Everything we do in health care and dentistry and each conversation we have…
Practice Dynamics

Are You Handling Negative Reviews or Are They Handling You?

Laci Phillips
It is always wonderful to receive positive reviews from your patients. But what about when the reviews aren’t so positive? All it takes is one patient having a bad experience for this to happen even to the very best of practices. You might be tempted to ignore or even delete these reviews, but this may…
Practice Dynamics

Better Than 5 Stars?

Laci Phillips
We have all heard about, read about, and strived for the elusive 5-star customer service. We have attended classes, read testimonials, and listened to others tell stories about it. We all want it, strive to provide it, and desire to receive it. So what is “IT” really? A favorite vacation at an all-inclusive resort jumps…
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