Posts by Laci Phillips

4 Steps to Efficient Team Management

CoVid has changed so much in our world and our team is no exception. Team management seems to be more troubling now than ever before.  Ensuring you have the right people on board, trained effectively, and sharing your vision is a process and one we may not have a lot of time for. However, if…

Let’s Analyze Your Fees

Talking about your fees is difficult enough, so we can imagine it is very difficult to consider raising them and explaining that increase to your team and your patients. When is the right time to analyze your fees for an increase? If you are like most dentists, you don’t routinely increase your fees and it…

Happy New Year Hygiene Team! How Are You Performing?

January brings about the New! New year, new goals, new metrics. And that is exactly how we are starting our new year, with metrics and analysis for our clients. One of our favorite categories to track is Hygiene. And since your hygiene department contributes to the overall production of your office, it is important that…

DiSC: Learning about Yourself, Your Team and Your Patients

This year we practiced social distancing.  What did you miss most?  I could list several things but one that stands out is the simple evening out to dinner.  Meeting new people and interacting with new friends.  I have always been a student of communication and love learning new things. Have you ever wondered why some…

Wow Wednesdays

If you have ever worked with a real estate agent or talked with one, you have probably heard them say it’s all about Location, Location Location. We have one of those terms in our industry as well. It is Document, Document Document. Everything we do in health care and dentistry and each conversation we have…

Are You Handling Negative Reviews or Are They Handling You?

It is always wonderful to receive positive reviews from your patients. But what about when the reviews aren’t so positive? All it takes is one patient having a bad experience for this to happen even to the very best of practices. You might be tempted to ignore or even delete these reviews, but this may…

Better Than 5 Stars?

We have all heard about, read about, and strived for the elusive 5-star customer service. We have attended classes, read testimonials, and listened to others tell stories about it. We all want it, strive to provide it, and desire to receive it. So what is “IT” really? A favorite vacation at an all-inclusive resort jumps…
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