Communication

SOMETIMES, PATIENTS GO TO THE DENTIST fully expecting to get their teeth cleaned and to be told everything looks great. On days like that, finding out they have cavities or gum disease is especially hard. The way the dentist or the hygienist breaks the bad news can make a huge difference, and it can be a…

Now more than ever, our patients are cautious. Cautious about in-person visits, cautious about accepting treatment, and cautious about giving away their hard-earned money. While it may not be the end of the world if one or two decide not to follow your recommended care, if your case acceptance rate drops below the 85 percent…