Practice Dynamics

Are You Handling Negative Reviews or Are They Handling You?

It is always wonderful to receive positive reviews from your patients. But what about when the reviews aren’t so positive? All it takes is one patient having a bad experience for this to happen even to the very best of practices. You might be tempted to ignore or even delete these reviews, but this may…
Practice Dynamics

Better Than 5 Stars?

We have all heard about, read about, and strived for the elusive 5-star customer service. We have attended classes, read testimonials, and listened to others tell stories about it. We all want it, strive to provide it, and desire to receive it. So what is “IT” really? A favorite vacation at an all-inclusive resort jumps…
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